Our website allows you to return or exchange any product purchased through us.
In case of receiving a broken or visibly damaged product, you must contact us within 24 hours of receiving the order.
For returns due to a change of mind, you must contact us within 14 days of receiving the order, provided that the product is delivered in the same original condition as it was received.
In case of any manufacturing defect, a technical report from the authorized brand agent must be provided. If you do not know the agent, you can contact us for agent details or assistance in creating the return request.
Screens larger than 32 inches are tested by the delivery representative with a quick check for visible scratches or complete failure to operate. Therefore, in the case of visible damage to the screen (larger than 32 inches) or if it does not work at all, you can refuse to receive the product from the delivery representative.
You can contact us through the chat on the website, our Facebook page, or through customer service at *****

Steps to Request Return and Exchange

  1. After submitting your request through our customer support via the mentioned communication channels, our complaints team will follow up to re-check the return conditions within 72 working hours.
  2. The complaint is reviewed by our complaints team, then the customer is contacted by the online team, and the customer is asked to send pictures of the product with shipping details received from the customer. The information is reviewed, and the sent product images are matched with the customer’s order.
  3. After reviewing the customer’s complaint and confirming its validity, the customer will be notified about product collection within 48 hours.
  4. The new product will be shipped, or the amount will be refunded to the customer using the same payment method.
  5. We will keep you updated through our complaints team regarding the return status. If you have any questions, please do not hesitate to contact customer service *****

Frequently Asked Questions

I lost the original package I received it in, how can I return it?
Unfortunately, we cannot accept the return of any item without the original packaging.

What does “Closed Box and Not Opened” mean?
An unused, unopened, and undamaged item in its original packaging. The package must be the same as when it was delivered to you.

I changed my mind, can I return what I bought?
If you change your mind before receiving your item, just contact us through the website to cancel your order. If you wish to return the item after receiving it, you have up to 14/30 days to return it in the same condition you received it in (Closed Box and Not Opened with factory seal intact), and we will send a shipping company to collect it from your side.

Do I have to pay shipping fees when returning a product?
If the customer wishes to return a product for personal reasons, the delivery fee will be paid by the customer. However, in case of a defect or mistake in the customer’s order, the company will bear the delivery fee.